Privacy Policy

Information You Give Us

We collect information you enter through online forms, our contact form, when booking a Process Audit, or when contacting us by phone or email. Categories include:

• Contact information such as name, address, email, and telephone number.
• Online identifiers such as IP address, cookies, username, and password.
• Professional, employment, and education information for recruitment purposes.
• Financial information such as credit card information for billing.

Information We Automatically Collect

When you visit the Sites, your browser sends log data such as your IP address, browser type and version, pages visited, time and date of your visit, time spent on those pages, and the referral source from social or email campaigns. This information is collected via cookies, web beacons, clear GIFs, canvas fingerprinting, and other means. You can control cookies through your browser settings.

Information We Collect From Third-Parties

If you access the Sites through a third party (for example Facebook or Google) or share content to a third-party social service, that service may send us information about you depending on its privacy policies and your account settings.

• To provide services on our Sites.
• To market our products and services.
• To analyze usage and improve our services.
• For market research, project planning, and troubleshooting.
• To provide employment opportunities.
• For detecting and protecting against error, fraud, or other criminal activity.

Affiliates and Service Providers

We share personal information with third-party service providers and subcontractors as required to offer our products and services. This includes platform and software tools, email campaigns, marketing analytics, payment attribution, and technical and customer support. Some external service providers may collect information directly from you (for example, payment processors) subject to their own privacy policies. These providers do not share your financial information such as credit card numbers with us, but may share limited purchase-related information such as your zip code.

Aggregated Data

We may aggregate or anonymize data and share or publish it. Aggregated data does not personally identify you, and we reserve the right to use aggregated data as we see fit.

Third-Party Links

Our Sites may contain links to third-party websites. Those sites have their own privacy policies, and we accept no responsibility for them.

Disclosures Required by Law

We may disclose data in response to lawful requests by public authorities, to comply with legal obligations, to enforce our terms, or to protect the rights, property, or safety of Optive, our customers, or others, including exchanging information for fraud protection.

We do not currently recognize or respond to browser-initiated Do Not Track signals, as the industry is still working toward defining what DNT compliance means.

Cookies are small text files saved on your device that help websites remember your actions and preferences.

Google Analytics

We may use Google Analytics solely to improve the Sites. We do not combine Google Analytics information with any personally identifiable information. You can review Google's Privacy Policy and install the Google Analytics opt-out browser add-on. Disabling cookies may break some features of the Sites. Your browser settings control cookies.

Exercising Your Privacy Rights

You can contact us to request access to or changes to your personal information. We will consider all requests in accordance with applicable laws.

Marketing Opt Out

You can opt out of marketing communications by using the unsubscribe links in our emails or by contacting us. Service-related messages will continue.

Third-Party Marketing

Per California Civil Code Section 1798.83, please note that we do not disclose personal information to third parties for their direct marketing purposes.

Our Sites are not directed at individuals under 13, and we do not knowingly collect their information. If a child has provided information, please contact us and we will delete it.

Personal information may be transferred as part of a sale, acquisition, merger, reorganization, or other change in control.

We implement security measures including encryption where possible, access controls, and confidentiality commitments. No transmission can be guaranteed as fully secure. We retain information as long as necessary for the purposes described in this policy, and then delete or de-identify it unless the law requires us to keep it longer.

We may change this Privacy Policy at any time. Please review it periodically.